Privacy Policy

Effective Date: 10 February 2025

Matrix Fabrication Corporation ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share your information when you use our e-commerce application on iOS and Android platforms ("App").

1. Information We Collect

We collect the following information from users:

• Personal Information: Name, Contact Number, Email Address, and Location.
• Order Information: Product selections, order history, and transaction details.
• Device Information: IP address, device type, and OS version.
• Usage Data: App interactions and browsing history.

2. Legal Basis for Processing Data

We collect and process data based on:

• User Consent (e.g., when providing information for order processing and marketing communications).
• Legitimate Interest (e.g., improving services and fraud prevention).

3. How We Use Your Information

We use the collected information to:

• Process and fulfill orders.
• Provide customer support.
• Improve our services and user experience.
• Send notifications about order status and promotions (with consent).
• Ensure compliance with legal obligations.

4. Sharing of Information

We do not sell or rent user information. We may share data with:

• Third-party service providers (e.g., Stripe for payment processing, analytics providers, customer support tools, and our connected Delivery App for shipping fulfillment).
• Legal authorities if required by law.

5. Data Retention

We retain personal data as long as necessary for order processing, legal compliance, and dispute resolution. Upon request, users can delete their data by contacting us at matrixfabcorp@gmail.com.

6. User Rights

Users can:

• Request access, modification, or deletion of their personal data.
• Opt-out of marketing emails by clicking "unsubscribe" in promotional emails or contacting us.

7. Changes to This Policy

We reserve the right to update this Privacy Policy. Users will be notified of significant changes.

8. Contact Us

For any privacy concerns, contact us at:

Order and Customer Support:

• Email: info@matrixfabc.com
• Phone: +1 647 924 1421
• Address: 6355, Kennedy Rd #9, Mississauga, ON L5T 2L7 Canada